Returns & refunds
Effective 2026-10-23
Your return window
You may request a return or exchange within 40 days of actually receiving your order. The window begins on delivery to you, not the date you placed the order or the date it shipped.
Eligible items
Returns and exchanges are accepted for new or lightly used products, product defects and quality problems. These conditions and the same return window apply to both change-of-mind and product-problem returns.
How to request a return
Email [email protected] with your order number, the item and the reason for the return. Contact us first for the mailing address and instructions. Our business address is not automatically the return destination.
Return shipping
Customers pay the return shipping cost for change-of-mind returns. We pay the return shipping cost for returns caused by product problems.
Exchanges
Contact us for the return mailing address before sending an exchange. A replacement is arranged after the returned product is received.
Refunds
Refunds are arranged within 7 business days after we receive the returned item. Refunds go to the original payment method. Your payment provider’s posting time may differ from the date the refund is arranged.
Order changes & cancellation
For an order change or cancellation request, contact [email protected] as soon as possible. We will check the order’s processing stage and advise what can be changed; a cancellation is not confirmed until we respond.
Questions? [email protected]